Frequently Asked Questions
SHIPPING
Yes - Robe ships worldwide. Delivery is free for all Australian orders, and a flat shipping fee of AUD $20 applies for all orders placed outside of Australia.
All orders are sent from our warehouse in Brisbane, Australia and domestic orders are usually are delivered within 2 - 5 business days. Delivery timeframes for international orders may vary, but typically take 5 - 14 working days. Please note, your delivery may be impacted by your country's import and/or customs processes. You will receive a tracking number once your order is shipped.
When you order is shipped, you'll receive an email containing a tracking number which can be used to monitor your order's delivery timeframe. If you did not receive this email, or are having issues tracking your order, please email orders@getrobed.
PAYMENT
Robe accepts credit and debit cards, as well as Paypal and Afterpay.
Yes - Robe is based in Brisbane, Australia and owned and operated in Australia. Robe uses GeoTrust Secure Socket Layering (SSL), an encryption that ensures safe internet transmission of your personal information. Getrobed.com.au does not store any credit card details, nor do we share your personal information with any third party. Please see our Privacy Policy for more details. If you would like further information, please contact info@getrobed.com.au.
RETURNS
Robe accepts returns if you change your mind or if the garment is unsuitable. We also offer the option to exchange for incorrect sizing and other reasons. Please refer to our Returns Policy for all information on how to process a return or exchange.
PRODUCT
Due to the ethos behind our resort wear, many of Robe's designs can accommodate a range of sizes. If you would like more detail about what size is best for you, please refer to our size guide.
To keep your Robe looking beautiful, we recommend treating it with care. Wash it on a gentle cycle with delicate-friendly washing liquid or powder. Avoid rough surfaces and harsh chemicals, and do not tumble dry.