All domestic purchases will incur a flat $10.00 shipping fee.
All international orders will incur a flat $20.00 shipping fee per order. This is in addition to the prices in the online store.
All prices are in AUD.
How Long Will Shipping Take
Orders are dispatched from our warehouse based in Brisbane Monday - Friday and are usually delivered within 2 – 5 working days from dispatch for domestic deliveries. You will receive a confirmation email once your Robe(s) have been dispatched together with tracking information from Australia Post.
International deliveries may take 5 - 14 working days depending on the country we are shipping to.
We do whatever we can to assist in the speedy delivery of your Robe(s). However, there can be the occasional customs or postal delay, which may impact on your delivery timeframe from time to time.
A confirmation email will be sent to you once your order has been dispatched from our warehouse. If you do not receive one, please email us at firstname.lastname@example.org.
All orders require signature on delivery. Please make sure that your supplied address for delivery is attended during business hours.
We cannot send to PO Boxes. Please ensure a street address for delivery is supplied.
We use Sendle for all domestic and International deliveries. We use Sendle because it is the only carbon neutral postal service available in Australia at this stage.
Please note we cannot send to PO Boxes.
Duties and Taxes
You will be liable for all import duties (where ordering from outside Australia), customs and taxes levied by the country your order is being shipped to.
These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded by Robe. If you are unsure of the charges and whether or not you will be affected, please contact your local customs office to find out more information.
Please refer to our Returns Policy for full information regarding returns and exchanges.